Refund policy

What is our return policy?

We do not normally give refunds or exchanges if you:

  • already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
  • damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
  • no proof of purchase is provided.

How do I request / notify a Refund, Return, Warranty Claim & or Consumer Guarantee Claim?

Send an email to us including the invoice number, product model and serial number (when applicable) with fault description of the product, images and email to cs@lingstech.com.au to request/submit your Refund, Return, Warranty Request & Consumer Guarantee Claim

Please note if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, a service fee up to $50 with any additional shipping charges may be applied; and any inspection / rejection fees by the relevant authorised service centre may also be applied. If a product is found to have been supplied to you in full compliance with the Australian Consumer Law, we may require you to pay LingsTech.com.au all costs associated with returning the product to you. 

How can I be eligible for Refund, Return, Warranty Claim & or Consumer Guarantee Claim?

To be eligible for a refund, return, warranty claim or consumer guarantee claim consumers must meet the following requirements:

  • report the details of the fault and take the goods back to LingsTech (or return them by post or courier);
  • state what remedy you would like. LingsTech.com.au does not guarantee that the remedy you request will be granted;
  • provide proof of purchase when returning the goods;
  • stop using the faulty item;
  • ensure reasonable care is taken while the goods are in your possession.
  • be sure that you did not cause the fault ie. fault was not caused by the product being used in an abnormal or non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void;
  • the product must not be disposed of, lost or destroyed. In other words, we need to be able to prove that the product has failed; and
  • not have reduced in value by delay on the customer's part. Customers should bring faults to LingsTech’'s attention soon after they occur.
  • LingsTech.com.au recommends that you carefully review the details of the manufacturer’s warranty (if such a warranty applies) and ensure that you comply with the terms and conditions of the manufacturer’s warranty. LingsTech.com.au accepts no responsibility for non-compliance with the manufacturer’s warranty.

 

Rejection of a return, a refund, warranty claim or consumer guarantee claim

LingsTech reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if consumers:

  • Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform
  • Damage the product by making alterations not performed by us.
  • Damage the product where the damage is caused by any factors beyond our control.
  • Are unable to provide a proof of purchase, namely a tax invoice.
  • Are responsible for damaging the goods by not following the care instructions (if any are provided).

 

Restocking products

In some circumstances, we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange products purchased incorrectly provided the:

  • customer notifies LingsTech within 7 days of receipt of delivery of the product;
  • products are not opened, used and are still in pristine condition;
  • customer accepts a minimum restocking fee of 10% of the purchase price;
  • LingsTech may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense.

 

Acceptance of such returns are at the discretion of LingsTech

 

How do I receive my refund or store credit?

  • Store credit cannot be redeemed for cash
  • Store credit is not transferable and refundable
  • You will only receive your Store credit once the order is shipped out. In an event if your order is cancelled then you will not get your Store credit.
  • This program is only available for online orders only and excludes items on special and any marketing promotions ie. special price, group deals, coupon redemption, discounted shipping etc
  • Store credit can only be used online orders.
  • LingsTech.com.au reserves the right to change the terms and condition of Store credit program without further notice.

You may also request a store credit instead of a refund which will be credited into your online account.

 

Returning goods to LingsTech

LingsTech do not take responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty or return. The manufacturer’s warranty may be void if the product is damaged in transit. Please ensure the product is packed appropriately for shipping before sending it back to us. If you are unsure about how to pack a product appropriately for shipping please contact us. The consumer is responsible for any and all charges associated with returning the goods to LingsTech.com.au except where the cost of transporting the goods is significant due to the size, height or type of problem with the goods. Some charges may be reimbursed by LingsTech.com.au to the consumer where the consumer is entitled at law to have those charges reimbursed to them.

For RTB (return to base) manufacturer’s warranty claims: customers are required to send the unit back to LingsTech or to the authorised service centre with proof of purchase and a detailed fault description.

For Manufacturer direct warranty claims: customers are recommended to contact the manufacturer for expert technical support & warranty assistance, to lodge warranty claims and organise pickup or delivery. Please note, LingsTech do not provide pickup services on behalf of the manufacturer/3rd party service centres. Please read manufacturer’s warranty cards/manuals for additional information regarding support and warranty.

In cases where goods are returned to us for repair that contain User Generated Data (as that term is defined in the Competition and Consumer Act 2010 (Cth)) we advise that repairing the goods may result in the loss of the User Generated Data. User Generated Data may include (but is not limited to) data stored on a computer hard drive, mobile phone, IPod, digital camera or USB.

Special Orders, Clearance, Discontinued Items, Free products, Software and Consumable Products

LingsTech do not accept the return or exchange if consumers

  • simply changed their mind;
  • no longer require due to changed personal circumstances;
  • found the product cheaper somewhere else;
  • the goods are damaged due to misuse; or
  • already knew of a particular fault in a product or we advised you of a particular fault in a product prior to purchase.

A limited warranty may also apply for clearance, discontinued, or free product. Please read the product description or contact us for more details if you are unsure whether a product within the category above has limited warranty or not.

Manufacturer’s Warranty

Before any manufacturer’s warranty claim, consumers are requested to make sure the product is:

  • Not affected by being used incorrectly or in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
  • Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
  • Not reduced in value by delay on the customer's part. Customers should bring faults to LingsTech’s attention soon after they occur.

 

LingsTech is not a manufacturer or authorised service centre. Therefore it is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some manufacturers provide support services that are free and may provide you expert technical advice. If the product is deemed faulty, in many cases, a tech support case number is assigned.

This can expedite the warranty process when lodging a warranty claim with LingsTech or directly with the manufacturer.

 

Some manufacturers provide onsite or pickup and delivery services as is most common with warranty services for notebooks and LCD monitors. These direct manufacturer services, in general, allow for a quicker turnaround of warranty claims.

Due to the Privacy Act, LingsTech cannot apply for a warranty claim on the customer's behalf directly with the manufacturer. 

If the manufacturer directs you to return the product back to us then you should lodge a warranty request via emailing cs@lingstech.comm.au. 

Please note: The actual manufacturer’s warranty process may vary for different manufacturers and/or suppliers, so we cannot provide an accurate timeframe of how long the process will take for a particular product in the first instance. Status updates are provided once further information is received from the manufacturers, their service centre or agents.

LingsTech also reserves the right to apply any service fees for any warranty claims to cover all costs incurred including inbound & return freight, supplier/manufacturer service fees etc if the returned product is found to be not covered by warranty, warranty has expired, or no fault is found or the item was physically damaged.