Shipping policy

Which company do you use for delivery services? 

We generally use Australia Post eParcel. For some items, we send with Couriers Please, Fastway or any other couriers suitable for your area.

How do I track my order?

Once your item has been dispatched, an automated email will be sent to your registered address informing you of the consignment number and delivery service used for your order. You can use this consignment number to track your order at the delivery company’s website (www.auspost.com.au/track or www.couriersplease.com.au) .

The tracking number appears to be invalid on the delivery company’s online tracking system. What does that mean?

Tracking events will generally be updated after 6pm on the same day of dispatch. This is because your order is marked as dispatched when the delivery company is picking up your order, but may not be updated in the tracking system immediately. If the tracking number still appears to be invalid the next day, please contact us and we will try our best to resolve the issue.

Can I change my shipping address?

Yes, as long as your order has not been dispatched. If you decide to change your shipping address, please contact us via phone cs@lingstech.com.au so we can make sure your item is not prepared for dispatch. Once the order has been prepared for dispatch, we cannot guarantee we can make amendments. This is because all prepared orders are placed in a cage to await pick up by the delivery company.

Do you allow pick up?

Unfortunately we do not allow pick up at this stage.  As we are always trying to provide more delivery options for our valued customers, we are hoping we have this feature in our next phase.

Can I send to a different address than my billing address?

Yes.  Our system allows you to nominate a different shipping address during checkout.

Do you do drop shipping?

Yes. Simply nominate the correct shipping address. The recipient will not receive any invoice as our invoices are emailed to your registered email account. They are also printable when you log in to your Shopping Express account. As a drop shipper, you are responsible in providing your customer the relevant information about the product that you will send through.

I received an item from someone as a gift.  Can I check who sent it to me?

We value our customer’s privacy and will not disclose the sender's information to anyone unless the sender has consented to allowing us to disclose the information to you, or it is required or authorised by law.  Your sender is responsible for contacting you or providing you any such information.

What happens if no one is home when my order is delivered?

If you are not around, a reminder notice will be dropped in your mailbox or a contact number will be left by the courier company so that you can arrange to collect your item at a later time.

Why did I only receive part of my item?

If your order contains more than 1 parcel, it may be arrive at a different date.  We advise you to wait a few more days to see if the rest arrives.  If you still do not receive the other parcels in a few days time, please contact us for further assistance.

How long is your normal dispatch and delivery time?

Dispatch time, is the general estimated time the product will leave our warehouse to you. It does not mean delivery time. Delivery time may vary from 2 to 7 days depending on destination.